Aadhi Organics | Fresh Batters, Masalas, Millets & Rice

  • 100% Natural Ingredients
  • No Preservatives
  • Hygienically Packed
  • FSSAI Registered
  • Quality Tested
Delivering in Chennai & Nearby
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Return, Refund & Cancellation Policy

At Aadhi Organics, we take the utmost care in hygienically packing and shipping every order. Because our products consist of food, groceries, and highly perishable fresh batters, returns are not available once the order has been delivered. However, if there is a genuine issue with your order, we are here to help.

Cases Eligible for Refund

You may be eligible for a refund only in the following situations:

  • Product received is damaged, leaking, torn, or tampered with.

  • Product received has expired prior to delivery.

  • Wrong product was delivered.

  • Item is missing from the delivered package.

  • Product has a genuine quality issue, subject to verification by our team.

Reporting Time & Mandatory Proof

Any issue must be reported to Aadhi Organics within 12 hours of delivery.

To help us investigate and resolve the issue quickly, customers must share:

  • Order number

  • Product name

  • Clear photos of the affected product and the outer package

  • Mandatory unboxing video

  • Short description of the issue

An unboxing video is mandatory for the refund process. Refund requests will be considered only if a clear, continuous unboxing video is shared at the time of raising the complaint. Requests made without an unboxing video will not be eligible for a refund.

Verification Process

Once we receive your complaint, our support team will review the details and supporting proof.

  • Verification is generally completed within 24 business hours.

  • After verification, Aadhi Organics may offer a Full refund or a Partial refund.

  • The final decision will be based on the specific issue reported and the evidence shared.

Return Not Available

As Aadhi Organics deals strictly in food, grocery products, and refrigerated goods, physical returns are not available once the order has been delivered to ensure food safety and hygiene standards.

Non-Refundable Cases

Refunds will not be accepted in the following cases:

  • Change of mind after delivery.

  • Taste preferences or personal liking/disliking of a product.

  • Spoilage of fresh batters due to the customer failing to refrigerate them immediately upon delivery.

  • Incorrect shipping address provided by the customer.

  • Failed delivery due to customer unavailability at the location.

  • Damage caused to the product after successful delivery.

  • Complaints raised without adequate proof.

  • Complaints raised without the mandatory continuous unboxing video.

  • Complaints raised after the allowed 12-hour reporting period.

Order Cancellation

Order cancellation is not available once the transaction has been successfully completed on our website.

Refund Method

Approved refunds will be processed directly back to the original payment method used while placing the order (e.g., Credit Card, UPI, Net Banking). Refunds are usually completed within 5 to 7 business days after approval, depending on the processing time of your payment provider or bank.

Incorrect Address

Customers are requested to enter the correct shipping address and contact details at the time of placing the order. Aadhi Organics will not be responsible for delivery issues, delays, spoilage, or losses arising due to incorrect or incomplete address details provided by the customer.

Contact for Refund Support

For any refund-related support, please contact our team:

  • Email: aadhiorganics4@gmail.com

  • WhatsApp Chat: Message your queries using the WhatsApp chat icon on our website.

  • Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM.

Final Decision

Aadhi Organics reserves the right to approve or reject any refund request after comprehensively reviewing the case details and supporting proof.